Prevention and Management of Violence and Aggression Training Courses
Conflict Resolution
All our tutors have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar and are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus. Our courses are also accredited by CIEH.
Aims: To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Objectives/Outcomes:
- Definition of conflict
- Describe common causes of conflict
- Assault/arousal cycle
- Different forms of communication, i.e. verbal and non- verbal
- Communication breakdown
- Communication models that can assist conflict in conflict resolution
- Recognising warning and danger signs
- Impact factors
- Prevention: Assessing danger and taking precautions
- Culture & diversity
- Bullying and Harassment
- Understanding reasonable force as it applies to conflict resolution
- How to escape
- Debrief
Conflict resolution: 1 Day Price - £50pp +vat or £400+vat per group, min 4 - max 12
Breakaway
Aims: Provide safe and effective strategies for people who may be faced with challenging or aggressive situations at work, home or in their everyday lives.
Objectives/Outcomes:
- Demonstrate the ability to be able to identify situations when they may be at risk
- Develop prevention measures to avoid and/or minimise the risk of aggression/violence
- Gain insight into appropriate use of techniques
- Demonstrate effective practical intervention techniques
Areas Covered:
- Introduction - background of techniques
- Incident reporting & record keeping (where relevant)
- Legal consideration - minimal / reasonable force
- Techniques to breakaway from various assaults (techniques taught will depend on training needs analysis and designed to meet the needs of the individual and/or organisation i.e. bespoke packages)
Breakaway: 1 Day Price - £50pp +vat or £400 + vat per group, min 4 - max 16
Physical interventions/Safe holding
All our training is bespoke and developed to meet the requirements of each individual/organisation.
Aims: To provide safe & effective strategies for people who may be faced with challenging or aggressive situations.
Objectives/outcomes:
- Health & Safety Legislation and requirements
- The Law (legal considerations)
- Demonstrate increased level of awareness & understanding of strategies for prevention of physical / verbal aggression
- Demonstrate developed & practiced communication skills
- Demonstrate effective practical intervention techniques
- Associated risks with safe holding and restraint
- Demonstrate increased confidence & awareness of own personal safety
- Post incident management
- Report writing
Physical intervention / Safe Holding: 3 -5 Days Price - £50pp + vat or £400 + vat per group, min 4 - max 16
GSA Tutor course (Train the trainer)
Aims: To enable organisations to be self supporting in the provision of GSA training for their staff.
The three week intensive course provides students with all the necessary skills and competencies to gain tutor status for the GSA, and the relevant qualifications to deliver training within this field of work. The course carries a pass/fail mark and is validated independently by another Senior tutor.
Objectives/Outcomes:
Over the duration of the course students will cover:
- Expectations of the tutor
- Training Safely
- The Law (legal considerations)
- National Guidance
- Presentation skills
- Conflict Resolution
- De-escalation Strategies
- Risk assessment and assessment of training venues
- Warm ups
- Personal safety
- Breakaway skills
- Safe holding (Low level escorts – high level escorts)
- Unplanned approaches and planned approaches
- Seated de-escalation
- Restraint
- Time out /seclusion techniques (if appropriate)
- Management of operational situations (specific to course participant’s own area of working)
On the successful completion of the course students will then be eligible to attain full membership of the GSA
GSA Tutor course: 3 weeks Price £2250pp + vat
To comply with national guidance/recommendations all practical courses require an annual update/refresher and theory courses biannual update/refresher
Other courses offered:
- CIEH Level 2 Award in Conflict Resolution & Personal Safety
- Emergency First Aid
- Emergency First Aid Appointed Person
- HSE First Aid at Work
- HSE First Aid at Work (Refresher)
- Valuing/Dignity and Respect
- Managing Challenging Behaviour
- Mental Health Awareness
- Learning Disability Awareness
- Person Centred Planning
- Communication
- Care Plans
- Lone Working
- Autism
